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E-Commerce Return

Design for warehouse return clerk in SAP EWM
Team
SAP EWM development team
2014.11 - 2015. 9
Scope
SAP EWM940/S4HANA 
Fiori UI5
Enterprise Web Application
Contribution
User Interview
Interactive Prototype
Usability test
Front-end Programming
Since the prevalence of e-commerce business, receiving returned product becomes a common warehouse activity. The clerk in warehouse who is responsible for returns, needs to track the the returned products, and dispose them in the right way. The process requires the clerk to interact with multiple SAP systems, meanwhile operate the physical products off-line. To improve the operation efficiency, we designed a simple and usable Fiori Web Application.

Design Process

Workflow...? Play it by ear

User activities in the system & physical space

How might we _______
reduce the complexity and errancy in operations?